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A cleaning company director introduced an AI tool to help write work emailsEmployees used the tool to try and shorten customer response time By CHARLOTTE MCINTYRE FOR DAILY MAIL AUSTRALIA Published: 07:49 BST, 11 April 2025 | Updated: 07:53 BST, 11 April 2025
A Melbourne cleaning company director has lost out on thousands of dollars after using artificial intelligence to help write a series of emails. The business boss had hoped to improve his firm’s productivity, but one mistake alone cost it more than $2000 when he failed to pick up on the blunder.End of Lease Cleaning Melbourne director Michael had introduced a generative AI tool to speed up the time it would take for his team to respond to customer emails. Rather than have employees type out individual lists of cleaning services, they would input information such as the type of service required and let the tool do the rest. The AI-powered tool would then generate an email that included the services, their costs and a job quote for each customer. But the tool produced several emails with mistakes which were not picked up by the cleaning company’s employees. ‘We lost quite a lot of money,’ Michael told 9news.au.The AI tool mistakenly listed different services to the ones required without changing the quotes to reflect the higher prices. A cleaning company director lost out on over $2,000 after an AI tool to write emails (stock)Michael and his team were forced to provide full wall cleans, priced between $500 to $700 for the price of a spot wall clean which is significantly lower. The company’s most-costly mistake involved the director using the AI tool to generate a quote for property that required a deep clean worth around $2,000.Michael read over the generated email but failed to spot several mistakes within the correspondence. He didn’t spot the errors until a week later, by which time it was too late to correct them as the customer had signed up to a different company. After the $2,000 mistake, End of Lease Cleaning Melbourne’s employees no longer use AI for business correspondence. The response time for returning customers’ emails has now returned to five hours, the time it had previously taken prior to introducing the AI tool. ‘If you are using AI, you definitely need to read everything two to three times before you send that email,’ he added. Almost half of all Australians use generative AI, according to a survey Google conducted with IPSOS in January. According to a survey, around 65 percent of Australian workers said their employer had introduced AI in the workplace (stock)Out of that 50 percent, almost 75 percent of those report using it for work.In a separate survey carried out by HR platform Workday, around 65 percent of Australian workers stated their employer had introduced AI in the workplace.
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Aussie boss’s $2,000 mistake after using AI to write a work email – and many will face the same problem
